Guest Services - Front Desk Receptionist

Grand Rapids, Michigan
Call Center Services
08-14-2019
Our Daily Bread - Grand Rapids
Depends on Experience  Hourly
Full time
First Shift

Position Summary:
Individual will serve as the first point of contact and "face" of the Our Daily Bread Ministry.  Warmly greet visitors and vendors, along with answering switchboard calls.  Assist our visitors with Our Daily Bread resources and the purchase of Discovery House products.

Essential Functions:
* Warmly greet, register and assign badges to all incoming visitors, vendors and employee family members
* Answer switchboard (operator calls) and transfer to correct departments as needed
* Use appropriate software to maximize effectiveness and efficiency of ministry
* Manage lobby store inventory effectively and order products and office supplies as needed
* Prep for opening, maintain throughout the day and close out front lobby including coffee, water and printing visitor badges 
* Receive and sort mail and invoices
* Assist with shipping / receiving tasks
* Adhere to PCI compliance as set forth by ministry
* Ensure unauthorized persons do not enter the interior of the ministry
* Assist with social media posts as needed
* Manage Discover House chat
* Manage and access schedules for conference rooms
 
Study or Knowledge and Experience:
High school graduate
Previous experience helpful in POS/cash register system
Excellent interpersonal skills (this covers the “warmth” part of the job)
Good organizational skills; able to multi-task
Professionalism and self-composure during an emergency
Intermediate to advanced Microsoft Office skills
Trained as MSR preferred
Strive to live a life consistent with Biblical principles and demonstrate continued growth and spiritual development. 

Internal Work Environment:
Communicate with almost every employee at one time or another. May require tact and sensitivity.

External Communications Requirements:
Responsible to provide a positive impression of the ministry to visitors and staff, being aware that some topics are sensitive and require confidentiality

Stewardship Requirements:
Responsible for accurately handling cash, check and credit card sales, and the security of those funds and numbers

Our Daily Bread strives to embody a Biblically based commitment to Diversity and Inclusion